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Octopus Energy is known for its exceptional customer service. In fact, their Trustpilot scores are significantly higher than those of many other energy companies.
If you need to get in touch with Octopus Energy, the easiest way is to give them a call. They have a UK-based call center with friendly, trained advisors who are always ready to assist you.
The wait times are usually short. Another option is to send them an email. While they typically respond within 24 hours, it's worth noting that this is not a guarantee and it may take longer in some cases.
To get in touch with Octopus Energy, you have a few options.
You can call them at 0808 164 1088
Send an email to hello@octopus.energy
Mail a letter to their London office at:
2nd Floor,
UK House,
164-182 Oxford Street,
W1D 1NN.
Octopus Energy can be reached by phone during business hours on weekdays, and they also offer email support 24/7, every day of the year.
By logging in to your online account, you can view a variety of information such as your
- Current Balance
- Bills
- Meter readings
- Personal details
- Contact information.
Their website also has an FAQ section for commonly asked questions
Octopus Energy has consistently received high ratings for its service and eco efforts. They are widely recognised as the UK's most awarded energy supplier.
As of October 2024, Octopus Energy became Britain's number 1 choice for energy, serving the most household energy accounts in Great Britain.
If you don't have a referral code or link from a current Octopus Energy member, you can use the links on this page to use ours.
Once you are signed up, reach out via the contact form.