Online portal
Use the Octopus Energy customer portal to view balances, bills, readings, and contact details. This website does not handle customer support or billing queries. Their website also has an FAQ section for commonly asked questions
How to Contact Octopus Energy
Customer support is handled by Octopus Energy directly.
Octopus Energy is known for its exceptional customer service. In fact, their Trustpilot scores are significantly higher than those of many other energy companies.
If you need to get in touch with Octopus Energy, the easiest way is to contact Octopus directly by phone, email, or their help pages.
Contact Information for Octopus Energy
To get in touch with Octopus Energy, you have a few options.
You can call them at 0808 164 1088
Send an email to hello@octopus.energy
Mail a letter to their London office at:
2nd Floor,
UK House,
164-182 Oxford Street,
W1D 1NN.
Opening hours for their Call Centre
Octopus Energy can be reached by phone during business hours on weekdays, and they also offer email support 24/7, every day of the year.
Octopus Energy Reviews
Octopus Energy has consistently received high ratings for its service and eco efforts. They are widely recognised as the UK's most awarded energy supplier.
As of October 2024, Octopus Energy became Britain's number 1 choice for energy, serving the most household energy accounts in Great Britain.
New to Octopus Energy?
If you don't have a referral code or link from a current Octopus Energy member, you can use the referral links on this website to start on Octopus Energy’s own quote page.
Only use this site’s contact form for referral tracking questions.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household).